Frequently asked questions

How do online courses work?

Buy the course. It appears under My learning, and you can start it any time. Your place is saved as you go. If you stop in the middle, you can continue later from the same point.

How long do I have access?

It depends on the course. The access period is shown on your course card and the course page. It is fixed when you enrol and will not be shortened. After it ends, you keep your results and certificates, but you can’t open the course.

How many attempts do I get?

It depends on the course. The number is shown before you start. Continuing an open attempt does not count as a new one.

What decides whether I have passed?

Each course has a pass rule. Usually you must finish the course and score at or above the pass mark. The rule used is saved with your result.

What certificate do I get?

You get a Certificate of Completion for an online course. It is not a Certificate of Recognition. It does not support a type rating on its own. Approved type training gets its own certificate, based on your exam result.

Can my company buy courses for its staff?

Yes. Register a company account, add your staff, buy seats in a package and assign them. You can see who has started and finished, and download training records. Register a company.

How do I pay?

Companies can get an invoice and pay by bank transfer. Card payment is not available yet.

Can I get a refund?

Contact us to ask. When we decide on a refund, we also tell you if you keep access to the course.

I passed but my result says otherwise.

Contact us and give your student number. We keep a detailed record of your attempt, so we can check it.

How do I sign in the first time?

If you registered yourself, use the password you chose. If your company added you, choose Forgot password on the sign-in page and set one. ZAA staff never set your password for you.

Something not here? Contact us.